Frequently Asked Questions
When will my order be dispatched?
Orders are processed as quickly as possible, typically within 1–2 business days after your order is placed.
In rare cases, processing may take slightly longer due to high demand or unforeseen circumstances. If there is a delay, we will notify you by email.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
How long does shipping take?
Shipping times may vary depending on your location.
Typical delivery times:
- United States: 2–5 business days
- International: 3–8 business days
We offer free shipping on all orders.
For more details, please see our Shipping Policy page.
How can I track my order?
You can track your order at any time by visiting our Order Tracking page.
Simply enter:
- Your order number
- Your email address
You can also use the tracking number provided in your shipping confirmation email.
What payment methods do you accept?
We accept secure payments through major payment providers including:
- Visa
- MasterCard
- American Express
- Maestro
All payments are processed through secure encrypted checkout systems.
Can I cancel or modify my order?
Order changes or cancellations must be requested before the order is processed or shipped.
Once you receive the shipping confirmation email, the order can no longer be cancelled.
If you need to make changes, please contact our support team as soon as possible.
What if I entered the wrong shipping address?
If you notice an incorrect shipping address, please contact us immediately.
If the order has not yet been processed, we may be able to update the address. Once the order has been shipped, we cannot guarantee that changes can be made.
What should I do if my order hasn’t arrived?
If your order has not arrived within the estimated delivery timeframe:
- Check your tracking information.
- Contact the shipping carrier for updates.
- If you still need assistance, contact our support team.
We will be happy to help investigate the issue.
How do I request a return or refund?
If you are not satisfied with your order, you can request a return according to our Return & Refund Policy.
To start a return, please contact our support team with:
- Your order number
- Reason for return
- Photos (if applicable)
Our team will guide you through the return process.
How can I contact customer support?
If you have any questions or need assistance, our support team is here to help.
Email: support@ortekor.com
We aim to respond to all inquiries within 24 hours (Monday – Friday).